Consent form

Phone:

07874250227

Dog Grooming

🐾 NUTTY MUTTS – GROOMING TERMS & CONDITIONS

1. Deposits & Bookings

A non-refundable £15 deposit is required to secure all grooming appointments.

This deposit may be transferred once if more than 48 hours’ notice is given
Less than 48 hours’ notice = deposit forfeited
No-shows = full appointment charge

2. Collection & Late Fees

Dogs must be collected at the agreed time.

Late collection will be charged at £5 per 30 minutes
Continued lateness may result in refusal of future bookings

3. Health & Suitability

The Client confirms that their dog:

is fit and healthy for grooming
has not been recently exposed to contagious illness

Nutty Mutts reserves the right to:

refuse grooming if a dog appears unwell
request vet clearance where necessary

Puppies must be 2 weeks post final vaccination before attending.

Dogs must not be:

in season
pregnant
within 24 hours of microchipping

4. Behaviour & Handling

The Client must disclose any history of:

aggression
biting
anxiety
handling sensitivity

Failure to disclose = immediate termination with full charge

Nutty Mutts reserves the right to:

use appropriate restraint methods (including muzzles)
stop or refuse a groom at any time

If a groom is stopped due to behaviour:

full grooming fee still applies

5. Welfare First Policy

Nutty Mutts operates under a strict welfare-first approach.

We reserve the right to:

alter the groom
shorten the groom
stop the groom entirely

If continuing would:

cause distress
risk injury to the dog
risk injury to staff

No refunds will be given in these cases.

6. Matting Policy

If a dog is presented with matting:

Matting will not be brushed out where it causes pain or distress
Severely matted coats will be clipped off (shaved)

The Client understands:

this may result in a significantly shorter coat than requested
style requests cannot be honoured on matted coats

Risks of Matting Removal Include:

skin irritation
clipper rash
cuts or nicks
haematomas
post-groom itching or discomfort
uncovering of pre-existing skin conditions

The Client accepts ALL risks associated with mat removal

Additional charges apply:

£5–£10 for minor de-matting (max 15 mins)
beyond this → clip-off required + additional £10+ charge

7. Injury & Accidents

Whilst every care is taken, grooming involves:

sharp tools
close contact
moving animals

Minor injuries may occur, including:

small nicks
clipper irritation
nail quicking

The Client agrees:

these are accepted risks of grooming
Nutty Mutts is not liable unless caused by negligence

8. Parasites (Fleas & Ticks)

If fleas are found:

Groom will be stopped or treated
£15 flea treatment fee applies

If ticks are found:

Removal fee £5 per tick

Salon sanitation costs are included in this charge.

9. Two Groomer Handling

Where required for:

behaviour
size
welfare

A second groomer may be used: Charged at £10 per 30 minutes

10. Veterinary Treatment

If a dog requires urgent veterinary care:

Nutty Mutts may seek treatment immediately
The Client agrees to pay ALL associated costs

11. Liability

To the fullest extent permitted by law:

Nutty Mutts is not liable for:

injury, illness, or death of a pet
pre-existing conditions revealed during grooming
reactions following grooming (e.g. itching, irritation)

Except in cases of proven negligence.

12. Personal Property

Nutty Mutts is not responsible for:

lost or damaged collars, leads, or accessories

13. Media Consent

The Client consents to:

photos/videos being taken
use for marketing

14. Complaints

All complaints must be submitted within 24 hours in writing.

15. Cancellation Policy

48+ hours → reschedule allowed
<48 hours → full charge
No-show → full charge

Packages:

session deducted

16. Refusal of Service

Nutty Mutts reserves the right to:

refuse any dog or client
cancel any appointment at its sole discretion

17. Amendments

These terms may be updated at any time.
Use of services = acceptance.