Consent form

You are required to pay a £15 deposit to secure your appointment when booking. This can be carried over to future bookings should you wish. The deposit secures against any missed or cancelled appointments and will not be refunded unless you give over 48 hours’ notice of cancellation of your booking.

Any pets not collected at the agreed collection time will incur an additional charge of £5 per 30 minutes they are in holding after the collection time agreed.

Please ensure that your pet has been given the opportunity to be relieved before dropping off at the grooming salon. This will ensure that they get the maximum enjoyment out of their groom.

Please do not feed your pet within 30 minutes prior to their appointment.

All customers are responsible for keeping their pet up to date with their vaccinations.

We recommend puppies wait 2 weeks after their 2nd vaccination before booking a puppy groom.

You must inform the groomer of any medical conditions and may be asked for a letter from your vet stating your pet is healthy to be groomed before the groom is carried out.

Whilst every care is taken of the pets being groomed, any pet left within the grooming salon is left entirely at the owner’s risk.

We will not groom any dog that has been microchipped within the last 24 hours.

The grooming team have the right to refuse to groom any pet without reason.

The grooming team have the right to refuse any customer without reason.

The grooming team have the right to cancel a groom if it would affect the pet’s welfare to continue or there is a risk of injury to the grooming team.

Nutty Mutts will not be held responsible for any loss of personal items during the appointment.

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Matted dogs

We will endeavour to groom your pet to your requirements, however if your pet’s coat is excessively matted, the matted coat will be clipped (shaved) out. Depending on the severity of the matted coat, which will be discussed during your pet’s consultation, there may be an additional charge in addition to the grooming price, with targeted de-matting (such as under the legs and behind the ears) at £5 or general de-matting over the body at £10 for up to a maximum of 15 minutes. After this 15 minute point, we will recommend a clip off for the dog’s welfare as per our Clipping Policy, therefore it may not be possible to achieve the style you desire. As groomers, our primary concern is to relieve any distress or discomfort your pet may be experiencing as a result of their severely or excessively matted coat. Should your pet come in heavily matted, due to the time it takes and special care needed to remove this, which will be explained by your groomer on view of your dog, carries a £10 additional charge to the grooming price. You will be made aware of any additional costs during your consultation.

Two Colleague Groom

There can be a number of reasons why it may be necessary for your dog to require two groomers to carry out a groom. If the behaviour of the dog warrants two groomers to carry out the groom, this will be charged per 30 minutes of time taken at £10. If it is to ensure the welfare of the dog (e.g. an older dog) and the groom requires two groomers, as with the above, this will be charged per 30 minutes of time taken at £10.

Extra Care

Pets which are pregnant or in season will not be accepted for a groom.

If your pet is found to have fleas, we will charge a fee of £15 in addition to the cost of the groom, where your pet will be bathed in a flea shampoo and the salon disinfected.

If your pet is found to have a tick, we will charge a fee of £5 to remove in addition to the cost of the groom. However we advise if your pet has a tick to see your vet, as they are known carriers of disease and may require further treatment.

Any pets that are deemed at the discretion of the grooming team to be in need of immediate veterinary attention will receive this and you agree that you will be liable for any resulting additional costs.

Any dogs that are aggressive towards a member of the grooming team or another pet may need to be muzzled. It is the owner’s responsibility to inform the groomer if they do not wish their pet to be muzzled. Refusal may result in the groom not taking place.

We strongly advise you insure your pet. Whilst we take every reasonable precaution to prevent it, we will not accept any responsibility for any loss, injury, death or illness suffered by your pet whilst in our care, except to the extent that we are unable to limit or extend our liability.

If your pet appears unwell at the time of the appointment, they will not be accepted for grooming due to the risk of cross infection to other pets.

Any complaints with regards to the Grooming salon must be put in writing within 24 hours of the groom to nuttymutts@outlook.com.

Nutty Mutts reserve the right to amend these terms and conditions at any time.

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Cancellation Policy 

At Nutty Mutts, we understand that life can be unpredictable, and sometimes you may need to cancel or reschedule your dog’s session. However, as a small business, last-minute cancellations and no-shows significantly impact our schedule and ability to provide our services to other clients. To ensure that we can continue to offer the highest quality services, we have implemented the following cancellation policy.

Cancellation Notice Requirement

1. We kindly ask that you provide at least 48 hours' notice if you need to cancel or reschedule your dog walking, grooming or training session. This allows us to offer the slot to another client who may be waiting for an appointment.

2. Late Cancellations (Less Than 48 Hours' Notice). Cancellations made within 48 hours of the scheduled session will not be eligible for a refund and charged the full session fee. This policy is necessary to compensate for the time reserved for your session that cannot be reallocated on short notice.

3. No-Show Policy. If you do not show up for your scheduled session without any prior notice, the full session fee will be charged, and no refund will be issued.

4. Rescheduling Policy. If you need to reschedule your session, please do so with at least 48 hours' notice. Rescheduling within 48 hours of the appointment may result in the session fee being forfeited, as per the cancellation policy.

5. Packages. For clients who have purchased packages of 2+ sessions in advance, please note that a session will be deducted from your package if a late cancellation or no-show occurs, in accordance with the policies outlined above.

6. How to Cancel or Reschedule. To cancel or reschedule your session, please contact me directly via your usual means of communication.

7. Policy Acknowledgment. By booking an appointment with Nutty Mutts, you acknowledge that you have read, understood, and agree to abide by this cancellation policy.

8. Contact InformationIf you have any questions or need clarification about this policy, please don’t hesitate to contact us.