Terms & Conditions of Boarding and Day Care with Nutty Mutts

 

Please read carefully and ensure you agree to our terms and conditions. By going ahead with your booking, the guardian of the animal is deemed to have accepted these terms and conditions. If you are unsure about anything or have any questions regarding any of our terms and conditions, please do not hesitate to contact us.

 

Booking: All new customers are required to complete our online booking form at the time of reservation. Booking confirmation will only be provided upon successful submission of the form. Please note that your reservation is not considered confirmed until you receive a confirmation from us and have submitted the required booking fee, which also serves as a deposit.

 

Vaccinations: All dogs must have an up-to-date vaccination certificate upon arrival at the boarding facility. This includes vaccinations against:

 

Canine distemper

Canine hepatitis

Leptospirosis

Canine parvovirus

Kennel Cough

Flea and worming treatment must have been carried out at least 28 days prior to your boarding date. Vaccinations must be completed at least four weeks (28 days) before the boarding start date, or as per the manufacturer's instructions. Proof of vaccinations (including dates) must be provided and kept on file during the dog's stay. Guardians must leave a copy of this evidence with the boarding facility when they drop off their dog.

 

Kennel Cough: The Kennel Cough vaccine does not give 100% protection against Kennel Cough, and the owner takes full responsibility for this. Nutty Mutts will not be liable if the dog catches kennel cough whilst in our care.

 

Liability: At Nutty Mutts, we strive to provide the best care for your pet. We advise that all pets are covered by adequate pet insurance, as all dog boarding and day care services are provided at the owner's risk. Nutty Mutts shall not be liable for any loss, injury, or death to the dog, except where such loss, injury, or death is directly caused by the gross negligence or willful misconduct of Nutty Mutts. Nutty Mutts is not responsible for any stress-related issues or illnesses that may arise during your pet's stay. Nutty Mutts is not responsible for any lost, stolen, or damaged personal belongings brought to the premises with the dog. Nutty Mutts is not responsible for any damage caused by the dog to the premises or the property of other guests. In case of emergencies, if we are unable to contact the owner or the designated emergency contact, we may act as your pet's guardian. This may include seeking veterinary care as deemed necessary to ensure their well-being. The owner is responsible for all associated veterinary costs. The owner acknowledges and consents to Nutty Mutts obtaining their pet's medical history if necessary.

 

Payment: Full payment is required 14 days before your pet's arrival. A payment reminder will be sent, and payment can be made via cash or bank transfer. A 25% non-refundable booking fee, which also acts as a deposit, is required to secure all bookings. While we will try to accommodate date changes after the deposit is paid, we cannot guarantee availability. If a booking is canceled more than 14 days before the start date, we may, at our discretion, issue a credit for a future booking within the next 12 months. No refunds will be given for shortened stays or early returns. You will be charged for the full duration of the original booking. Bookings canceled within 14 days of the start date are non-refundable. If full payment is not received 14 days before arrival, we cannot guarantee to hold the booking dates and may cancel the reservation at our discretion. We reserve the right to adjust our daily rates proportionally without notice to reflect unforeseen cost increases.

 

Opening Hours: No arrival or departures are allowed outside our opening time unless by prior arrangement.

 

Dog Behavior: To ensure the safety of all animals and our staff, first-time boarding guests may be required to meet with us prior to their stay. We may also require a trial stay. We reserve the right to decline any dog for boarding without explanation. We also reserve the right to cancel a booking if a dog exhibits challenging, aggressive, or destructive behavior during their stay, such as excessive barking, biting, aggression towards other dogs or humans, or destructive behavior. Dogs that are excessively fearful, anxious, or reactive may not be suitable for boarding. Dogs that fall within the scope of the Dangerous Dogs Act 1991 or are suspected of doing so will not be accepted for boarding. Owners are responsible for ensuring their dog is properly socialized and suitable for a boarding environment. Owners are responsible for any damage caused by their dog to the premises or the property of other guests.

 

Medication: Any medication requiring administration outside of our standard hours (7:30 AM - 5:30 PM) must be discussed and agreed upon in advance. An additional charge may apply for these services. Owners may provide written instructions regarding their dog's care, such as feeding schedules, exercise routines, and preferred playtime activities. Nutty Mutts will make every effort to follow these instructions, but cannot guarantee compliance in all circumstances.

 

Collection: If an animal is not collected within 14 days of the scheduled departure date and we have not received any communication from the owner or their designated agent, we reserve the right to re-home or place the dog into a shelter at our discretion.

 

Data Protection: We do not share any of your personal data. We use the information you provide solely for the purposes of your pet's booking and our services to you.

 

Owner Responsibilities: Owners are responsible for providing accurate and complete information about their dog, including medical history, vaccination records, and any behavioral concerns. Owners must provide accurate and up-to-date contact information, including emergency contacts. Owners are responsible for providing any necessary items for their dog during their stay, such as food, bedding, toys, and any prescribed medications.

 

If any provision of these Terms & Conditions is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.   

 

Nutty Mutts reserves the right to amend these Terms & Conditions at any time. Any changes will be posted on our website and will be effective immediately upon posting.

 

These Terms & Conditions constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior or contemporaneous communications, representations, or agreements, whether oral or written